Category
vendors and warranties
7 articles in this category
Red Flags That Your Appliance Repair Vendor Is Costing You Money
Repeat visits, invoices that say "repaired," replace-everything advice and quotes after the fact. How to find the patterns in a year of work orders and what to ask your vendor for instead.
Why Your Appliance Repair Vendor Needs a COI (and What It Should Say)
A COI is only as good as what's on it. What to ask an appliance repair vendor for, why additional insured matters more than certificate holder, and how to keep expirations from slipping.
10 Questions to Ask Before You Add an Appliance Repair Vendor
Ten questions to put to a repair vendor on a quiet day, why each one matters to a property manager, and what a specific answer sounds like compared with a vague one.
How to Track Appliance Repair History by Unit (Free Template)
Two tables, one per appliance and one per visit, turn scattered invoices into repeat-offender, end-of-life and vendor-callback reports. Copy the template and start with your next work order.
Why First-Visit Fix Rate Matters More Than the Hourly Rate
Most of what a repair costs you is charged per trip, not per hour. Here's the arithmetic, what makes a vendor fix it on the first visit, and how to measure it from your own work orders.
Five Refrigerator and Dishwasher Misdiagnoses That Cost a Second Visit
A dead compressor that's really a relay, a refrigerant leak that's really a failed defrost, a drain pump blamed for a clog. Here's what should have been tested before the part went in.
What a Repair Warranty Should Cover (and What to Ask First)
Parts or labor, who pays for the second trip, and whether the callback counts as the same fault. Settle these with a repair vendor before the first job, not during the first dispute.